Your position has been mine for the longest: I've wondered what the big deal has been, because over all, things have pretty much stayed the same. I knew I shouldn't have done it at the time, but I needed to know, so I back-tracked to some of the problem posts users are complaining about. Disdain seems to be an undercurrent in the callous entries and this latest article the cherry on top.
Still, I don't think you're missing anything. For me, as a customer service representative who was first trained at Disney World on what CS is, it's a huge deal when the company all but openly declares its apathy for its consumer base. And then it starts to feel more like contempt when you find a callous pattern of offensive posts (not to me, because I never cared, but thousands of others did) they never reply to. It feels like this article is LJ's backhanded response: "If you don't like it, this is how we feel about you anyway. Here's the door." I just can't reward a company for treating its customers like that, especially if there's a competitor that has a mindset 180 degrees the opposite. Like I said, I'm a loyal person: LJ is the people that make it up, and if those people aren't appreciated, why should I continue giving my funds?
Like you though, I've built roots here. I understand feathers are ruffled all over a single sentence LJ didn't even write. Maybe people are overreacting, but I think it's more an expression of how many bridges have already been burned. I am really hoping they do something to attempt mending those fences. My paid account won't expire for months; I really want to renew it when the year rolls around.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2012-01-23 04:31 pm (UTC)Still, I don't think you're missing anything. For me, as a customer service representative who was first trained at Disney World on what CS is, it's a huge deal when the company all but openly declares its apathy for its consumer base. And then it starts to feel more like contempt when you find a callous pattern of offensive posts (not to me, because I never cared, but thousands of others did) they never reply to. It feels like this article is LJ's backhanded response: "If you don't like it, this is how we feel about you anyway. Here's the door." I just can't reward a company for treating its customers like that, especially if there's a competitor that has a mindset 180 degrees the opposite. Like I said, I'm a loyal person: LJ is the people that make it up, and if those people aren't appreciated, why should I continue giving my funds?
Like you though, I've built roots here. I understand feathers are ruffled all over a single sentence LJ didn't even write. Maybe people are overreacting, but I think it's more an expression of how many bridges have already been burned. I am really hoping they do something to attempt mending those fences. My paid account won't expire for months; I really want to renew it when the year rolls around.